If you cancel your event with Off the Wall for any reason, at least 14 days prior to your event date, you will be eligible for a full refund. If you cancel your event in the two weeks prior to your event date, your deposit will not be refunded, however, we will provide you store credit in the amount of your deposit. If you do not cancel, and do not show up for your event, your deposit will be kept by Off the Wall to offset labor and costs for the preparation of your event.
Your final guest count needs to be communicated to Off the Wall at least 48 hours before the start of your event. If a final guest count is not confirmed, we will base the pricing on the greater of the number of guests in the contract or the number of guests who attend.