Question 1

Are shoes allowed on the trampolines?

Accepted Answer

No, and non-slip socks are required.

Question 2

Do you give group discounts? How do I book a Corporate Event, Group Event, FUNraiser, rent out entire facility?"

Accepted Answer

Yes. Groups with 15 or more people are eligible for a group discount. See our groups page for more information. Please call or fill out an inquiry here and a Group Event Specialist will contact you.

Question 3

Do I have to sign a waiver for my kids every time they visit Off The Wall?

Accepted Answer

No. Waivers are kept on file and only need to be filled out once a year.

Question 4

Can I bring outside food or drinks?

Accepted Answer

No; In an effort to maintain the facility, we do not allow outside food or drinks, however, our restaurant offers everything from burgers, pizza, salads to wraps and all of your favorite snacks and refreshments.

Question 5

How much does it cost?

Accepted Answer

For all activities click on Pricing and Promotions Page. There is no "General Admission" to come to the facility, enjoy the Arcade, Restaurant, etc

Question 6

Is it open to the public?

Accepted Answer

Yes, anyone can come.

Question 7

Where are you located?

Accepted Answer

Check our Direction & Hours page.

Question 8

Do you offer any Specials or Combo Deals?

Accepted Answer

Yes, please check our Specials Page for a current list of promotions and specials.

Question 9

Do I need to sign a waiver before I can jump?

Accepted Answer

YES! Every jumper needs to have a liability waiver signed. If you are under the age of 18 your parent or legal guardian must fill the waiver out for you. Waivers can be filled out online, or filled out at the location. Waivers will stay on file for one year.

Question 10

Is there a minimum age to jump?

Accepted Answer

Jumpers 3 & under must be accompanied on the court by an adult jumper for increased supervision. There is no minimum age; the child must be able to walk. We also have court dividers that we can use based on activity at any given time.

Question 11

Do I need to make a reservation to come in and jump?

Accepted Answer

No. Although we welcome walk-ins for open jumping, jump time is always subject to availability on the arena. We recommend you to purchase tickets online and guarantee your spot. Buy Tickets Online Here.

Question 12

What birthday party packages are available?

Accepted Answer

We offer three customizable birthday party packages. For more details and to customize your party, please visit our Parties tab.

Question 13

Can i cancel my Group Event/Birthday Party?

Accepted Answer

We have a 50% non refundable deposit, we can re-schedule your event or offer store credit for the same amount of deposit taken.

Question 14

How does Dodgeball work?

Accepted Answer

We offer pick-up games of DodgeBall based on availability, customer traffic and demand at that time.

Question 15

Can I wear a cast on the Trampoline?

Accepted Answer

For the safety of our other guests, we do not allow casts on the trampoline.

Question 16

Where can I store my shoes during my Jump Time.

Accepted Answer

For your convenience we offer shoe cubbies.
(Off the Wall is not responsible for any lost or stolen items)

Question 17

I am concerned about my younger child jumping with older kids, how do you address that?"

Accepted Answer

We have the ability to divide the entire arena into areas where we can separate ages and sizes accordingly based on the jumping traffic at the time. We also encourage younger jumpers to come jump during the week or earlier in the day on the weekends.

Question 18

Is Off The Wall hiring?

Accepted Answer

Yes, we are always looking for enthusiastic crew members who thrive in a fun, fast-paced environment. Candidates must be 16 years of age or older to apply. You can apply in person or visit our Employment page for more details. For other inquiries, please contact us.

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